Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected, used, and kept secure on the btd22 platform.
1 Introduction
btd22 ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and related services.
By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact us.
btd22 uses SSL encryption technology to keep your information secure during data transmission. We treat the privacy of your information as our top priority and will never sell your information to third parties under any circumstances.
2 Information We Collect
When registering an account and using services on btd22, we may collect the following types of information:
2.1 Personal Information Provided Directly by You
- Full name and date of birth (for age verification — only users aged 21 or above may register)
- Email address and mobile number
- Residential address
- National ID or passport details (where identity verification is required)
- Payment information — bKash, Nagad, Rocket, Upay or bank account details
- Security questions and answers, and account password
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device model
- Activity logs within the service — which pages you visited, when, and for how long
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
2.3 Information Received from Third Parties
In some cases we may receive additional information about you through identity verification agencies or payment processors. This information is used solely for the purpose of securing your account and preventing fraud.
3 Purpose of Using Information
btd22 uses the collected information for the following purposes:
a Account Management and Verification
We use your information to create your account, verify your identity, confirm your age (for users aged 21 or above only), and ensure secure login.
b Payment Processing
Information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction records. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
c Customer Service and Support
Information is used to resolve your issues and answer your questions via 24/7 live chat and email ([email protected]).
d Security and Fraud Prevention
Information is analyzed to prevent unauthorized access to accounts, money laundering, and other illegal activities. This is essential for the protection of all users.
e Service Improvement
Information is used to analyze user experience in order to improve service quality, add new features, and resolve technical issues.
f Responsible Gaming
Information is used to monitor gaming activity, enforce responsible gaming policies, and provide support to users when needed.
4 Cookies and Tracking Technologies
The btd22 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience using the service.
4.1 Essential Cookies
These cookies are essential for the core functionality of the service — such as maintaining your login session, security verification, and remembering your language preference. These cookies cannot be disabled.
4.2 Analytics Cookies
We use analytics cookies to understand how users are using our service. This information is collected in fully anonymous form and is used to improve the service.
4.3 Functional Cookies
These cookies are used to remember your preferred language, gaming settings, and other personalized experience preferences.
You can disable cookies from your browser settings, but doing so may limit some features of the service.
5 Information Sharing and Disclosure
btd22 does not sell or rent your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions.
- Identity Verification Services: Necessary information may be shared with trusted third-party organizations as part of the account verification process.
- Legal Requirements: Information may be disclosed in response to a legal order from a competent authority or government directive.
- Fraud Prevention: Anonymized data may be shared with security organizations capable of preventing money laundering or online fraud.
- Technology Partners: Software and technology providers contracted with us to operate the service may access information under specific conditions.
In all of the above cases, third parties are obligated to comply with our privacy standards and may not use the information received for any purpose beyond what was specified.
6 Data Storage and Security
btd22 follows industry-standard security practices to keep your information secure:
- All data transmission is secured through SSL/TLS encryption technology
- Sensitive information such as passwords is stored using a one-way hashing algorithm
- Multi-layer authentication systems to control access to servers and databases
- Regular security audits and vulnerability assessments
- Access to data is restricted to authorized personnel only
6.1 Data Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and maintain financial transaction records.
6.2 Security Breaches
In the event of a security breach that puts your information at risk, we will promptly notify you by email or through the platform and advise you on the necessary steps to take.
7 Your Rights and Controls
As a btd22 user, you have the following rights regarding your own information:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. Some corrections may require identity verification.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, where legal obligations exist, some information must be retained for a specified period.
7.4 Right to Restrict Processing
You may request that the processing of your information be restricted for certain purposes — for example, opting out of marketing communications.
7.5 Right to Lodge a Complaint
If you believe your privacy has been violated, you may submit a written complaint to [email protected]. We take every complaint seriously.
To exercise any of the above rights, please contact our support team. We will process your request once your identity has been confirmed.
8 Protection of Minors
btd22 is for users aged 21 or above only ("for users aged 21 or above only" — this policy is strictly enforced). We do not knowingly collect any personal information from minors.
If it is proven that a person registered an account while under the age of 21, that account will be closed immediately and the collected information will be deleted. If a parent or guardian believes that their minor child has registered on our platform, please contact [email protected] immediately.
9 Changes to Policy
btd22 reserves the right to update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.
If you continue using the service after a policy change, you will be considered to have accepted the new policy. For this reason, we recommend reviewing this page regularly. The "Last Updated" date at the top of the page will always be kept current.
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in Bengali and English 24/7.
Live Chat: Available 24/7 — log in to the platform to start a chat
Email:
We provide support in both Bengali and English.
btd22 respects your privacy and is committed to keeping your information secure. We believe that transparency and accountability are the foundation of a trusted platform.